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OUR COMMITMENT TO SAFETY

Keeping Our Patients Safe and Healthy at Indigo Dental

Dear Friends,

As all of you know, our vision here at Indigo Dental is to partner with our patients with the goal of achieving long-term oral and overall health for all those we are honored to serve. In light of the current coronavirus/COVID-19 concerns affecting us here in the US and abroad, we wanted to take this opportunity to update you on the precautions, we are and have always taken at our office to ensure your (and our) health, safety, and wellbeing. Please know that we continue to employ the most up-to-date infection control procedures at Indigo Dental and our record proves that they work very well! Be reassured that the infection control and standard precautions that we always use are excellent deterrents to COVID-19 and every other virus. In addition to the routine steps we take, we are being even more vigilant of all the areas in the office. Surfaces in the reception area, front desk area, consultation area, and restroom, which would normally be cleaned and disinfected daily, are now being disinfected throughout the day. Hand sanitizer is readily available in all areas of the practice for your use. We also ask you for your help in keeping everyone safe. If you have traveled to China, Japan, South Korea, Italy, Iran, or any other region affected by the coronavirus, please call our office prior to coming in for your appointment. Washing your hands regularly with soap and water for at least 20 seconds is of utmost importance. If you are not feeling well, have a fever, cough, or difficulty breathing, please contact your physician and call our office to reschedule any upcoming appointments. Our team (who are also being diligent about their own health) will be available prior to your next visit to make sure you are well and to answer any questions or concerns. If you are not well, we will help you cancel the current appointment with no fee and make sure that we have a future appointment scheduled so you can stay on track with your care. It is in everyone’s best interest to continue your routine healthcare, including dental care. During this confusing and stressful time, staying healthy helps you fight off any challenge. Know that we take our role as your healthcare partner very seriously and are here to help. For the latest information and guidance, please refer to the CDC’s COVID-19 situation webpage, the Department of Public Health website, or ADA. Stay safe and healthy—we look forward to seeing you soon.

Sincerely,
David R. Lloyd, DDS

Advanced Staff Training

Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.

Safety Champion

Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.

Daily Health Checks of Our Team

No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.

No Handshakes or Hugs

We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are "back to normal".

No Office Tours

We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.

Personal Hygiene Standards

Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.

Change Work Clothes at Work

In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.

Anti-Microbial Rinse

In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria.

Virtual Waiting Room

Now, you can check-in from your car. As a result, you are able to minimize contact with others, bypass the reception area, and go directly to your treatment room.

No Patient Gloves Allowed

Minimizing cross-contamination is an important part of our plan. We will ask you to dispose of any outside gloves before you enter.

Sequenced Patient Scheduling

Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.

Pre-Screening of Every Patient

A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.

Expanded Patient Appointments

In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.

Family Friendly Scheduling

We are now able to see up to 6 family members during the same visit. It is almost like your own, private dental experience.

Teledentistry

Some consultations and follow-up visits can be handled via our secure, patient communication portal. It is a cool, ultra-safe, and efficient extension of our office.

Hospital-Grade Hand Sanitizing Station

Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.

Social Distancing in Place

Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.

Cleaning After Every Appointment

We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.

Deep Cleaning Every Evening

Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.

CDC-Approved Instrument Sterilization

This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.

N95 & ASTM Level 3 Masks

The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.

Face Shields

Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.

Whole-Office Air Filtration

Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory.

No Magazines or Activities

This may make our reception area a little less exciting, but it makes it much safer as well.

Installed Clear Barriers

Hard plastic guards have been placed strategically throughout the practice – and are cleaned regularly – to help block the movement of airborne particles.